Terms of Service

These Terms of Service govern use of https://okzivo.com and purchases made through okzivo.

By accessing our website or submitting an order, you agree to these Terms of Service.

Store Information

Store Name: okzivo
Website: https://okzivo.com
Email: hello@okzivo.com
Phone: +44 7553 443765

Business Address:
11 Bramble Close
Maidstone, ME17 4UA
United Kingdom

Products

okzivo offers products that may include:

• Bedding;

• Duvets;

• Duvet covers;

• Pillows;

• Children's bedding;

• Bathroom products;

• Related home textile products.

Our primary sales market is the United States.

Product Information

We make reasonable efforts to provide accurate:

• Product titles;

• Product descriptions;

• Product images;

• Dimensions;

• Materials;

• Filling information where applicable;

• Care information;

• Prices;

• Availability information.

Customers should carefully review individual product information before purchasing.

Materials and Product Claims

Material, filling, fabric, thread count, composition, certification, or other product characteristics apply only where expressly stated on the applicable product page.

Customers should not assume that a product is:

• Organic;

• Hypoallergenic;

• Antibacterial;

• Chemical-free;

• Non-toxic;

• Medical-grade;

• Therapeutic;

• Sustainable;

• Certified to a particular standard

unless that statement is expressly provided for the specific product and supported by appropriate information.

Bedding Dimensions

Customers should carefully review product dimensions before purchasing bedding.

Bedding sizes may vary between countries and manufacturers.

Customers are responsible for checking whether the stated dimensions are suitable for their:

• Bed;

• Mattress;

• Duvet;

• Pillow;

• Intended use.

Children's Bedding

Customers purchasing children's bedding should review all available product information, including:

• Dimensions;

• Materials;

• Intended use;

• Care information;

• Any safety information expressly supplied for the product.

Any age recommendation, safety standard, certification, or product-specific claim applies only where expressly stated and supported for the relevant product.

Product Appearance

Product photographs are intended to represent products as accurately as reasonably possible.

Actual appearance may vary slightly due to:

• Screen settings;

• Lighting;

• Textile characteristics;

• Manufacturing tolerances.

Minor variations that do not materially affect ordinary use do not necessarily constitute defects.

Pricing

Prices displayed on our website apply when an order is submitted, subject to correction of obvious technical or pricing errors.

Applicable taxes and other mandatory charges will be displayed during checkout where required.

Orders

Submitting an order does not necessarily constitute final acceptance.

We may verify:

• Product availability;

• Payment authorization;

• Shipping information;

• Security information;

• Fraud-prevention information.

We may decline or cancel an order where reasonably necessary, including where inventory is unavailable, payment cannot be verified, or an obvious pricing error has occurred.

Payment

Customers are responsible for providing accurate billing and payment information.

Available payment methods are those displayed during checkout.

Shipping

Our standard order processing time is:

1–3 business days

Our estimated shipping transit time for United States orders is:

5–8 business days

Complete delivery information is available in our Shipping Policy.

Returns and Refunds

Eligible return requests may be submitted within:

30 business days after delivery

Once an eligible refund has been approved, it will be processed within:

7 business days after approval

and returned through the original payment method.

Complete return requirements are available in our Return & Refund Policy.

Product Care

Customers should follow any washing, drying, cleaning, storage, or care instructions supplied for the applicable product.

Improper cleaning or care may damage textile products.

Customer Information

Customers are responsible for providing accurate:

• Name;

• Email address;

• Telephone number;

• Billing information;

• Shipping information.

Incorrect or incomplete information may result in processing or delivery delays.

Intellectual Property

Unless otherwise stated, original website materials belonging to okzivo may be protected under applicable intellectual property laws.

Third-party trademarks, brand names, logos, photographs, and other intellectual property remain the property of their respective owners.

Prohibited Uses

Customers may not use our website:

• For unlawful activities;

• To commit fraud;

• To distribute malicious software;

• To interfere with website security;

• To impersonate another person;

• To infringe intellectual property rights;

• To misuse payment or checkout systems.

Third-Party Services

Our website may rely on third-party providers for:

• Hosting;

• Payment processing;

• Shipping;

• Logistics;

• Analytics;

• Customer communications;

• Technical services.

These providers may maintain separate terms and privacy policies.

Website Availability

We aim to keep our website reasonably available and operational.

Temporary interruptions may occur due to maintenance, technical problems, security requirements, or circumstances outside our reasonable control.

Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

To the extent permitted by applicable law, okzivo will not be responsible for indirect or consequential losses caused solely by circumstances outside our reasonable control.

Mandatory consumer protections remain unaffected.

Consumer Rights

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights available under applicable law.

Changes to These Terms

We may update these Terms where reasonably necessary.

The current version will be available through our website.

Contact Us

okzivo
Email: hello@okzivo.com
Phone: +44 7553 443765

11 Bramble Close
Maidstone, ME17 4UA
United Kingdom