Shipping Policy

Thank you for shopping with okzivo.

This Shipping Policy explains how orders placed through https://okzivo.com are processed, shipped, tracked, and delivered.

Our primary sales market is the United States.

Store Information

Store Name: okzivo
Website: https://okzivo.com
Email: hello@okzivo.com
Phone: +44 7553 443765

Business Address:
11 Bramble Close
Maidstone, ME17 4UA
United Kingdom

Shipping Destination

We accept eligible orders for delivery to customers located in the United States.

Shipping availability may depend on:

• Product availability;

• Delivery location;

• Product size or weight;

• Carrier coverage;

• Applicable transportation restrictions.

Order Processing Time

Our standard order processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Processing may include:

• Order verification;

• Payment confirmation;

• Product availability checks;

• Product preparation;

• Packaging;

• Shipment preparation.

Processing time is separate from shipping transit time.

Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders submitted on non-business days generally begin processing on the next available business day.

Shipping Transit Time

After an order has completed processing and has shipped, our estimated shipping transit time is:

5–8 business days

Estimated Total Delivery Time

Our normal estimated total delivery timeframe is:

1–3 business days processing

plus

5–8 business days shipping transit

Customers should therefore generally expect delivery within approximately:

6–11 business days

Delivery timeframes are estimates rather than guaranteed arrival dates.

Shipping Costs

Any applicable shipping charge will be displayed during checkout before the customer completes payment.

Customers will have an opportunity to review:

• Product price;

• Shipping charge;

• Applicable taxes;

• Final order total.

We do not intentionally add undisclosed shipping charges after checkout.

Packaging

Bedding, duvets, duvet covers, pillows, children's bedding, and bathroom textile products may be folded, compressed, wrapped, or otherwise packaged to facilitate transportation.

Temporary creasing or compression caused by packaging does not necessarily indicate a defect.

Cross-Border Shipping

Our business is located in the United Kingdom and our primary sales market is the United States.

Depending on the actual fulfillment route, shipments may involve:

• International transportation;

• Carrier transfers;

• Customs processing;

• Government inspections;

• Other cross-border logistics.

Where customs duties, import taxes, or other mandatory charges may apply, they will be handled according to applicable law and the applicable checkout arrangement.

Fulfillment Location

The business address listed in this policy should not be interpreted as a representation that every order physically ships from that address.

Where third-party fulfillment or another fulfillment location is used, shipment routing may differ from the business address.

Order Confirmation

After an order is successfully submitted, customers may receive an order confirmation containing relevant purchase information.

Customers should review the confirmation and contact us promptly if any information is incorrect.

Shipping Confirmation and Tracking

When an order ships, tracking information may be provided where available.

Tracking information may include:

• Tracking number;

• Carrier name;

• Tracking link;

• Shipment status.

Carrier systems may require some time after dispatch before tracking information becomes active.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

• Full name;

• Street address;

• Apartment or unit where applicable;

• City;

• State;

• ZIP code;

• Country;

• Email address;

• Telephone number where requested.

Incorrect or incomplete information may cause delays or failed delivery.

Address Changes

Customers requiring an address change should contact:

hello@okzivo.com

as soon as possible.

We cannot guarantee address changes after fulfillment begins or after a shipment has been transferred to the carrier.

Delivery Delays

Delivery may occasionally be affected by:

• Carrier disruptions;

• Severe weather;

• Public holidays;

• High shipping volume;

• Transportation interruptions;

• Customs processing;

• Incorrect delivery information;

• Other circumstances outside our reasonable control.

Where a material delay affects an order, we will make reasonable efforts to communicate relevant information to the customer.

Lost Shipments

If tracking suggests that a shipment may be lost, please contact us with your order number and available tracking information.

We may work with the applicable carrier to investigate.

Packages Marked as Delivered

If tracking shows that a shipment has been delivered but it cannot be located, customers should:

• Confirm the delivery address;

• Check the designated delivery location;

• Check with household members;

• Check with neighbors where appropriate;

• Check reception or parcel storage where applicable;

• Review carrier delivery information.

If the shipment remains missing, please contact us.

Damaged Shipments

If an order arrives damaged, please contact us promptly and provide:

• Order number;

• Description of the damage;

• Photographs of the product;

• Photographs of external packaging where relevant.

Where reasonably possible, please retain the product and packaging until the issue has been reviewed.

Incorrect or Missing Products

If an order contains an incorrect or missing product, contact:

hello@okzivo.com

and provide your order information.

Returns

Returns are governed by our separate Return & Refund Policy.

Customers must contact us before sending any product back.

Contact Us

okzivo
Email: hello@okzivo.com
Phone: +44 7553 443765

11 Bramble Close
Maidstone, ME17 4UA
United Kingdom