About Us

About Us

Welcome to okzivo, an online store focused on bedding, bedroom textiles, children's bedding, bathroom products, and related household essentials.

Our online store is available at:

https://okzivo.com

Our primary sales market is the United States.

Our Product Range

Our selection may include:

  • Bedding;

  • Duvets;

  • Duvet covers;

  • Pillows;

  • Children's bedding;

  • Bathroom products;

  • Home textile products;

  • Related household items.

Our goal is to provide customers with practical products for bedrooms, children's sleeping spaces, bathrooms, and everyday home use, together with clear information that helps customers evaluate products before ordering.

Our Approach

We believe customers should have access to clear and useful product information before completing an online purchase.

We therefore aim to provide information concerning:

  • Product descriptions;

  • Product dimensions;

  • Materials where available;

  • Filling information where applicable;

  • Care information;

  • Pricing;

  • Shipping estimates;

  • Return conditions;

  • Refund procedures;

  • Customer support.

Bedding

Our bedding selection may include products intended for everyday bedroom use.

Customers should carefully review product dimensions and material information before purchasing.

Duvets

Our duvet range may include products in different dimensions, materials, and constructions.

Customers should review the specific product page for available information regarding:

  • Dimensions;

  • Filling;

  • Outer material;

  • Care instructions.

We do not make medical, allergy-prevention, or therapeutic claims unless specifically supported for the relevant product.

Duvet Covers

Our duvet cover selection may include products in different sizes, materials, colors, and designs.

Customers should compare the stated dimensions with their existing duvet before ordering.

Pillows

Our pillow selection may include products for ordinary household use.

Customers should review dimensions, materials, filling information where provided, and care instructions before purchasing.

Children's Bedding

Our children's bedding range may include bedding products designed for suitable household sleeping spaces.

Customers should review the individual product description, dimensions, materials, and any applicable safety information before purchasing.

We do not automatically describe products as hypoallergenic, organic, medically approved, non-toxic, or certified unless that claim is specifically supported for the relevant product.

Bathroom Products

Our bathroom product range may include textile and household products intended for ordinary bathroom use.

Customers should review product materials, dimensions, and care information before purchasing.

Product Information and Transparency

We aim to describe products based on the information actually available to us.

We avoid making claims concerning:

  • Medical benefits;

  • Guaranteed allergy prevention;

  • Guaranteed sleep improvement;

  • Unsupported certifications;

  • Unsupported organic status;

  • Unsupported sustainability claims;

  • Guaranteed performance

unless those claims are supported by applicable product information.

Shipping to the United States

Our primary sales market is the United States.

Orders are generally processed within:

1–3 business days

After processing, our estimated shipping transit time is:

5–8 business days

The normal estimated total delivery timeframe is approximately:

6–11 business days

Complete delivery information is available in our Shipping Policy.

Returns and Refunds

Eligible customers may request a return within:

30 business days after receiving the product

subject to the conditions contained in our Return & Refund Policy.

Once an eligible refund has been approved, okzivo processes the approved refund within 7 business days and returns the approved amount through the original payment method.

Customer Support

Customers may contact us regarding:

  • Product information;

  • Product dimensions;

  • Materials;

  • Orders;

  • Shipping;

  • Tracking;

  • Returns;

  • Refunds;

  • Damaged products;

  • Incorrect products;

  • Store policies.

Transparency

We believe important purchasing information should be easy to locate and understand.

Our website therefore provides public information concerning:

  • Shipping;

  • Returns;

  • Refunds;

  • Privacy;

  • Terms of Service;

  • Business contact information.

Contact Us

okzivo

Website: https://okzivo.com
Email: hello@okzivo.com
Phone: +44 7553 443765

Business Address:

11 Bramble Close
Maidstone, ME17 4UA
United Kingdom